Terms and Conditions

contracting party

On the basis of these terms and conditions (AGB) comes between the customer and
Liasoft UG (limited liability)
Represented by Sven Scharmentke
Address: Zum Bauckmert 3 51702 Bergneustadt

Commercial Register: Amtsgericht Köln
Commercial Register Number: HRB 88923
VAT identification number: DE308327941, hereinafter referred to as provider, the contract concluded.


This agreement governs the sale of services in the field of IT / software / computer / services via the provider’s online shop. Due to the details of the respective offer, reference is made to the product description of the offer page.


The contract is concluded in electronic commerce via the shop system or via other means of distance communication such as telephone and e-mail. The presented offers represent a non-binding invitation to submit an offer by the customer order, which the provider can then accept.
The order process for concluding the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)
  • Insert the offer in the shopping cart
  • Press the button ‘order’
  • Enter the billing and delivery address
  • Selection of the payment method
  • Review and processing of the order and all entries
  • Press the button ‘order with costs’
  • Confirmation email that order has been received

Orders can be placed in addition to the shop system via remote communication (telephone / e-mail), whereby the order process for the conclusion of the contract includes the following steps:

  • Call the order hotline / send the order mail
  • Confirmation email that order has been received

By sending the order confirmation the contract is concluded.

Contract duration

The contract has a term of 1 (one) delivery, subject to termination. The total price is calculated according to the specified price list on our website or on the order form.

Prices, shipping costs, return costs

All prices are final and include the legal value added tax. In addition to the final prices depending on the shipping method other costs incurred, which are displayed before sending the order. If there is a right of withdrawal and is used by this, the customer bears the cost of the return.

Terms of payment

The customer has only the following options for payment: Invoice on delivery, direct debit, payment service (PayPal), credit card. Further payment methods are not offered and will be rejected.
The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all details for the transfer and is sent with the delivery. The invoice amount will be withdrawn by the provider by direct debit on the basis of the direct debit authorization by the customer from the specified account. When using a fiduciary / payment service provider, this allows the provider and customer to process the payment between each other. The fiduciary service / payment service provider forwards the payment of the customer to the provider. Further information is available on the website of the respective fiduciary service / payment service provider. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged to pay or transfer the amount shown to the account indicated on the invoice within 7 days of receipt of the invoice. Payment is due without deductions from the date of invoice. After expiry of the term of payment, which is thus determined by the calendar, the customer is also in default without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded.

Delivery terms

The goods will be shipped immediately after confirmed receipt of payment. The shipment takes place on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 4th day after receipt of the order. The regular delivery time is 1 day unless otherwise stated in the item description. The provider sends the order from its own warehouse as soon as the entire order is in stock. The customer will be informed about delays immediately. If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by own suppliers, although an appropriate cover transaction was made in good time, the supplier has the right to withdraw from a contract with the customer to that extent. The customer will be informed immediately and any services received, in particular payments, will be refunded.


The customer has no possibility to directly access the stored contract text himself. The customer can correct errors in the input during the ordering process. He can do this as follows: telephone / e-mail.

Withdrawal and customer service

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day

  • In the case of a contract of sale: in which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
  • In the case of a contract for multiple goods, ordered by the consumer under a single order and delivered separately: to which you or a third party named by you, who is not a carrier, has or has taken possession of the last goods.
  • In the case of a contract for the delivery of a good in several installments or pieces: where you or a third party named by you who is not a carrier has or has taken possession of the last partial shipment or the last piece.
  • In the case of a contract for the regular delivery of goods for a fixed period of time: where you or a third party named by you, who is not a carrier, has or has taken possession of the first good.

When several alternatives meet, the last time is decisive.

In order to exercise your right of withdrawal, you must inform us (Liasoft UG (haftungsbeschränkt), Sven Scharmentke, Zum Bauckmert 3 51702 Bergneustadt) of your decision, this contract, by means of a clear statement (eg a letter sent by post, fax or e-mail) to revoke, inform. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we have sent you all the payments we have received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract to Liasoft UG (haftungsbeschränkt), Sven Scharmentke, Zum Bauckmert 3 51702 Bergneustadt. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

End of revocation

You can contact our customer service at the following times: Liasoft UG (haftungsbeschränkt), Sven Scharmentke, Zum Bauckmert 3 51702 Bergneustadt support@liasoft.de Opening hours:
[Mo-Fr from 08:00 to 17:00].


Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer raises these claims for damages. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Assignment and pledge ban

Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledge.

Language, jurisdiction and applicable law

The contract is written in German. The further implementation of the contractual relationship takes place in German. Only the law of the Federal Republic of Germany applies. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. The place of jurisdiction for disputes with customers who are not consumers, legal entities of public law or special funds under public law is the domicile of the provider.

Severability clause

The invalidity of any provision of these Terms and Conditions has no effect on the validity of the remaining provisions.